Short films about what happens when a financial firm puts an AI in front of its clients — and what a governed system would have done instead. Made to be watched in under ten minutes, by people who work in advice.
Sarah asks a firm's AI chat four reasonable questions about her pension and gets four correct answers. Nothing it tells her is untrue. An adviser calls, twice, and does everything right. She had already decided three minutes earlier, in a chat that told her neither of the two things that mattered.
Watch the film →A compliance director at a mid-sized firm discovers, one incident at a time, that a rule written into a chatbot's instructions is a request — and a rule the system checks on every message and writes down is a control.
The people, firms and conversations in these films are invented. The tax rules, regulatory duties and mechanisms are real, and the figures are indicative.
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